Simple Terms & Conditions

We have a range of Ping GPS Approved Installers all over New Zealand - if we don't currently have one near you, we will organise someone local to install the GPS Unit for you at no extra cost.

NOTE: Due to high demand, it can take up to 21 days from the date you sign-up for the GPS Unit to be fully set-up, shipped and ready for installtion at an approved Ping GPS Installer near you.

The initial sign-up fee covers the cost of the GPS device, set-up and installation and the first two (2) months worth of monitoring.

The initial required payment is two (2) months in advance and we require one (1) month's written notice that you wish to terminate the contract. Therefore, the Minimum Contract Period is two (2) months from the date you sign-up.

All payments are monthly in advance and can only be made via our automated Visa / MasterCard credit card (or Visa / MasterCard debit card) direct debit system. NOTE: Ping GPS does not hold any Credit Card details on any of our systems - they are held by Payment Express, the company that handles all our Credit Card transactions.

If your credit / debit card expires, or our system cannot collect the fees for any reason, the Monitoring Service immediately terminates until your account is brought back into credit. All monthly fees are charged from the date invoiced - i.e. the longer it takes you to renew your service, the less of the month you have to enjoy using it.

If your account is not brought back into credit within one month, the contract will be terminated and you may need to pay a reconnection fee of $50.

NZ/AUS and OBDII (ODB2)

As you know, living in downunder, we get cars made in many different countries. While America have had OBD2 laws in place since 1996, it wasn't until 2006 that Australia brought in the law requiring this. New Zealand adopted the same law from 2006 also. Before this, many Japanese manufacturers that released Australian or New Zealand new cars did not release them with a OBD2 protocol. This was done because it was much cheaper for them and also encouraged owners to have to take the vehicle back to their dealer for repair.

But since 2006 with the introduction of this law, every new car in Australia and New Zealand runs the CAN protocol, so the OBD2 diagnostic scanners are fully compliant. Eventually as our older cars are replaced with newer models the large majority of our cars will be OBD2 compliant.

A LOT of people are fooled into Googling their cars to see if they are OBD2 compliant, they are usually directed to American sites where they are told they are OBD2 compliant. True, but only for American released cars. A 1998 Subaru Imprezza released in America is OBD2 compliant, but the same car released in New Zealand is not. Be aware of this.

Don't be fooled into thinking that just because your car has an OBD2 styled plug then it will be OBD2 compliant. Audis and VWs are a classic example of this. Same plug, different protocol. All this happens many times on auction websites, people buying scanners which the sellers says will work after Googling an American site. The buyer will then be left with a scanner which doesn't work with their vehicle. This subject takes a lot of reasearch for some cars.

Is my car OBDII compliant?

While it is hard to say that all cars are OBDII compliant from a certain date, a good guideline for car compliance would be:

1996 or newer North American vehicles
2001 or newer European Union gasoline vehicles
2004 or newer European Union diesel vehicles
2006 or newer Australian/NZ new cars
Japanese vehicles vary by manufacturer and even model but all are OBD2 from 2008
  - Subaru from 2003 (engine codes only)
  - Mazda from 2001
  - Toyota from 2006
  - Toyota Diesel/Nissan from 2008

Bottomline, Ping GPS does not guarentee to report OBDII and/or DTC data where the vehicle is not compliant.

For our full Terms & Conditions go here>>